Ease of Use
Everyday usage and multiple users
This smart lock is pretty simple to use, but doesn’t offer many features.
You can enter an access code or use your phone (while within Bluetooth range) to unlock the door. You also have the option of using a copy-resistant physical key, or the provided RFID cards.
You can remotely send access codes to guests without them needing to download the smart lock’s app, which is a nice plus.
However, the lock doesn’t integrate with any smart home systems or other smart devices.
For those reasons, we gave the Igloohome Mortise smart lock a 7.5/10 in the ease of use category.
Smart Home System Integration
Which systems is this smart lock compatible with?
This smart lock is not compatible with other smart devices/smart home systems, which is surprising for a lock in this price range.
Because this smart lock is not compatible with any smart home systems/devices, and doesn’t offer any functionality that could replace another smart device, it gets a 1/10 here.
Ease of Installation
There are only a few steps, which we list below to help you make your buying decision.
- Install the mortise assembly and new strike plate.
- Next, install the shaft into the mortise assembly.
- Perform the exterior door handing process, then attach the exterior assembly.
- Attach the mounting plate.
- Perform the interior door handing process.
- Connect the cables inside the lock.
- Attach the interior assembly.
- Finally, add batteries.
Although there aren’t many parts to install, the lock is designed to work with Asian/European doors, not North American doors, which makes installation a little more complicated and time-consuming.
Because of the fact that adjustments need to be made for North American consumers, this is a harder installation than most smart locks we’ve reviewed, and gets a 6.5/10 here.
Robustness of the App
What the app can do and how easy it is to use
The Igloohome app allows you to remotely lock or unlock the door within Bluetooth range only.
With the app, you can see when the lock was accessed and by whom (if you choose to assign names to access codes and e-keys). Otherwise, it will simply state the door was unlocked by e-key or access code.
You’re able to assign an unlimited number of access codes and e-keys, which can be set to expire after one use, after a certain time period, or not at all.
You can, however, assign and send access codes or e-keys from anywhere because Igloohome routes that data through its cloud.
Because you can only use the Igloohome app, which has slightly less than average functionality for smart lock apps, it gets a 6.5/10 in this category.
How this smart lock opens the door
This smart lock allows for the use of a physical key and access code entry. You also have the option to use an RFID card, or an e-key within Bluetooth range.
While giving you four different ways to open the door, the Igloohome Mortise smart lock doesn’t have any remote access capabilities beyond Bluetooth range, and gets a 7.5/10 in this category.
This lock retails for $399, but we found it online for as low as $349, still making it one of the more expensive locks we’ve reviewed.
Integrating with Airbnb is a nice feature, but the lock isn’t compatible with any smart home systems/devices, and can only be locked/unlocked via phone if you’re within Bluetooth range.
There’s a tamper alarm, built-in fire alarm, and the ability to use an RFID card or sticker, which are all good options. However, the lack of true remote functionality is disappointing for a lock at this price point.
Because of the limited features that the lock and app offer, and the fact that it’s one of the more expensive locks we’ve reviewed, it gets a 6/10 in the value category.
UPDATE: As of this publishing, the Igloohome Smart Mortise Lock is now being sold at Amazon for $200.
Remote Connection Type
Wi-Fi, Bluetooth, or Both?
This smart lock uses Bluetooth to connect to your home network.
Because the lock does offer Bluetooth connectivity, but no other connection methods, the Igloohome Mortise smart lock gets a 7.5/10 here.
The Igloohome Mortise smart lock uses four AA batteries, which should last for one year according to the manufacturer.
There’s an emergency battery back-up system—a 9-volt battery terminal on the exterior of the lock lets you charge the touchpad if the regular batteries die.
There’s also a low battery warning on the lock itself and in the app.
We balanced the cost of replacing four batteries at once against the battery back-up system and the low battery warning features on the lock and in the app, and gave this smart lock an 8.5/10 here.
Lock attachment or full lock?
This is a complete locking system, which is considered to be the safest type of smart lock when compared to those that simply attach to an existing lock.
Because of the lock’s heft, and the fact that it’s a full locking system, we gave the Igloohome Mortise smart lock an 8/10 here.
Keys or Completely Keyless Entry?
This lock gives you the best of both worlds, by allowing for keyless entry when you want it, while still giving you the option of using a key, for those who aren’t ready to toss their house keys just yet.
We gave this lock an 8.5/10 for having a physical key and three keyless entry methods.
This lock has a one-year limited warranty against electronic and mechanical defects.
Other smart locks on the market, however, come with two- or three-year limited warranties on the electronic components and limited lifetime warranties on the finish and mechanical parts.
Because of the unimpressive warranty, this smart lock earns a 6/10.
The Igloohome Mortise smart lock has a tamper alarm, a built-in fire alarm, and a decoy access code function, which allows you to enter random numbers before the access code and still get in.