If you’re searching for property management software and wondering if Innago is right for you, Innago reviews are the best place to start. With the right software, landlords can streamline their businesses and automate tasks. Digital landlord software can simplify lease management, listing advertising, and rent collection, all the way down to maintenance requests and tenant communication.
Innago is a popular choice for landlords seeking a simplified process leveraging automation and online tools. Innago’s mobile app and desktop version promise to streamline property management tasks and keep everything organized. But, does it live up to the expectation?
We’ve compiled Innago reviews to help landlords decide on a property management software for their small businesses. Read on to learn more about Innago, who it’s for, and what it offers. We’ll cover Innago’s user experience, pricing options, key features, customer support, and online Innago reviews.
Why We Decided to Review Innago
When it comes to property management software for small landlords, Innago is a popular choice. In this article, we’ll look at Innago reviews to analyze how it stands up to competing software, such as TurboTenant, RentRedi, and TenantCloud.
Innago is known for its simplicity and ease of use, and the platform focuses on tenants and tenant management. It’s best suited for small DIY landlords with fewer than 10 units, especially those who are just getting started with property management software. Innago’s features are comprehensive and well-balanced, allowing landlords to take their tasks digital without things getting overly complicated.
Affordability is one of Innago’s most significant competitive advantages. At the time of writing, Innago is currently free for landlords. This appeals to budget-concerned landlords, or those who aren’t quite sure if they’re ready to invest in digital software.
Let’s kick off our analysis of Innago reviews with a deep dive into the user experience.
User Interface and Experience
Simplicity and ease are key to Innago’s offering. Marketed as “a property management software built for you,” Innago is all about making life easier for landlords.
The dashboard layout is clean, organized, and straightforward. In the top right corner, two buttons give landlords the option to record payments or add tenants. Innago’s homepage dashboard includes sections for:
Rent collection stats: A rent tracker tallies up the rent you’ve collected, processes payments, tracks overdue amounts, and shows rent that’s coming due. Landlords can adjust the time frame, and color-coded charts inform landlords of the number of units with overdue balances.
Occupancy statistics: This section tells users how many units are vacant and occupied at a glance.
Unsigned leases: The dashboard displays unsigned leases, specifying the property and how many tenants have signed. Users can send tenants reminders or sign the lease from here.
Application processing: Users can view a list of applications in the processing stage, which includes the applicant’s name and the date of application.
Open maintenance requests: A simple chart identifies all open maintenance requests. It specifies open requests versus scheduled requests, and it gives users a breakdown of maintenance requests by category.
Innago’s sidebar menu includes tabs for:
- Dashboard
- Properties
- Tenants
- Applications
- Leases & files
- Income
- Expenses
- Maintenance
- Messaging
- Listings
The properties page functions as a secondary dashboard specific to rental units. Once you click into it from the sidebar menu, you’re taken to a page listing:
- Property/unit
- Address
- Rent amount
- Amount overdue
- 90-day lease expiration alert
- Occupancy
- Open maintenance tickets
On the right-hand side, there’s a button to add new properties. There’s also an overview of the user’s total occupancy rate and percentage of tenants with overdue rent payments. There are quick filters to zero in on vacant units, units with overdue rent, and units with open maintenance requests.
All in all, the buttons stand out, and the modules are simple. There’s not an overload of information. Instead, it’s digestible and intuitive. Innago uses color-coding and visual graphs, which help to break up the text and numbers.
We’ll continue examining Innago reviews by analyzing its pricing and plan structure.
Pricing and Plan Structure
At the time of writing, Innago is free. The website promotes no set-up fee, monthly fee, or contract. Innago offers one baseline tier that’s inclusive of their entire offering at no cost to landlords. It includes:
- Direct personal support
- Late fees and invoice automation
- Online leasing and document storage
- Financial tracking and reporting
- Work order tracking
- Communication and messaging
- Custom applications and tenant screening
- Online rental payments
Innago does offload some of the fees to tenants, specifically tenant screening fees and online rental payments processing fees. Here’s what landlords need to know:
Tenant screening fees: For criminal, credit, and eviction history, tenants pay between $30 and $35. For income verification, tenants pay $10.
Online rental payments: For ACH payments, tenants pay $2. However, landlords do have the option of paying the online transaction fee themselves, so tenants don’t have to. For credit or debit card payments, tenants must pay a 2.99% fee.
Since Innago doesn’t charge a fee, there’s no free trial period. However, it does offer product demo videos and one-on-one assistance over the phone, email, or live chat.
What Are Innago’s Key Features?
Next, we’ll look at key features, Innago reviews, and pros and cons.
Online Rent Collection
Innago facilitates online rental payments and collection with transparent payment tracking. This tool includes automated payments, payment reminder alerts, automated late fees, and customized invoices. Innago’s accepted forms of payment include ACH, debit card, credit card, and eChecks. Users can also record offline payments such as cash, check, or any other method.
Application and Tenant Screening Tools
The application dashboard allows users to customize their application templates, adding specific questions or requesting certain documents. Once completed, landlords can send their applications to renters via email directly in Innago. Users can also copy their application’s link to share it via URL. You can send this link via text, email, or even add it to your listing website.
As for tenant screening, Innago offers comprehensive reports, including:
- Credit history (open accounts, payment history, credit history, collections, and inquiries)
- Criminal history (national and state records, national sex offender registry, and most wanted databases)
- Eviction history
Since some states regulate criminal history and eviction history, landlords can easily turn off those reports to comply with local laws. Tenant screening reports are free for landlords, but tenants pay between $30 and $35, and $10 for income verification.
Lease Agreement Management
Innago offers online lease signing with automated fields, making eSignatures easy and quick for both landlords and tenants. Innago includes customizable lease templates, so users can make sure their leases comply with local and state law.
Innago lets you store unlimited documents digitally, including leases, addenda, tenant documents, and receipts. Landlords and tenants can track leases from the Innago dashboard on the app or desktop version.
Rental Listing and Marketing
Every thorough Innago review needs to examine the software’s listing and marketing tools. Users can instantly advertise all over the web, including Zumper, Microsoft Bing, Doorsteps, realtor.com, movoto, trovit, PadMapper, Uloop, and RentLingo. However, syndication isn’t automatic. Users can also create dedicated listing URLs and enable application submissions straight from the listing site.
Maintenance Request and Work Order Handling
For maintenance requests, Innago lets tenants submit work orders with photos and videos. It provides renters with status updates and communication directly through the app. Maintenance tickets can be handled on the mobile app, allowing you to review and respond to them as soon as you receive them.
Innago coordinates with Latchel, a vendor network for maintenance. Users can assign requests to maintenance professionals directly through the app.
Mobile App
Innago’s mobile app is available for both tenants and landlords. Landlords can access their entire Innago dashboard through the app, allowing them to:
- View, send, receive, and sign leases
- Track finances and rent payments
- Review and create work orders
- Store and access documents
- Message tenants
Tenants can use the app to:
- Pay rent
- Submit work order requests
- View and sign leases
- Submit documents
- Message landlords
At the time of writing, the Innago app’s iOS version has a 4.7/5 stars on the App Store, and the Android version has a 4.3/5 star rating.
Innago reviews: Here’s what Innago app users have to say:
“Innago has proven to be the most efficient and sleek App for paying rent and communicating with my landlord – hands down.” — K.P.
“Tons of bugs with the app in general (loading maintenance tickets works half the time, chat refresh not showing all contacts, tenants having issues signing documents or paying)” — Greg K.
“The app is very easy to use and definitely makes paying rent so much easier! I don’t have to worry about writing a check or going to the ATM to withdraw money. I love the fact my landlord uses it.” — Edith C.
“Best Landlord app. Super flexible. Easy uploading/tracking of expenses.” — Darin J.
Accounting and Reporting
Innago integrates automatically with QuickBooks, but it also includes free tools for expenses and reporting. It allows landlords to track expenses, create profit and loss statements, and export financial reports for tax preparation.
Customer Support Experience
Innago offers personalized, direct support through phone, email, and chat. Users also get access to a Learning Center found in the Innago blog, which includes how-to guides, tips, and information on state-specific law.
According to Innago reviews, users have generally positive experiences with the customer support resources. However, some users report difficulties getting in touch with support teams.
“Customer support is very helpful when we run into a snag.” — Wyatt G.
“Customer service is almost impossible to reach. They have a fake phone number left, so many VM no one calls back. The AI chatbot doesn’t allow you to speak with a live agent.” — Nashira N.
“Their customer support has also been responsive and helpful whenever I’ve had a question.” — Connie M.
What Users are Saying in Online Reviews
Currently, Innago has 4.8/5 stars on Trustpilot with 349 reviews. Here’s a snapshot of Innago reviews:
“I love Innago. I manage 2 properties on here and it gives me a handle of everything I need in one place. The user friendly site is also a big plus when dealing starting off. There is also the ability to scale to many properties using this software.” — Michael V.
“This software is great but somewhat limited.” – Jordan B.
“I’m a first-time DIY landlord, and Innago has been a great tool to stay organized and interact professionally with my tenants.” — Hannah R.
Pros and Cons of Innago
| Pros | Cons |
| Free for landlords across the board | Tenants absorb fees, which could cause renter dissatisfaction |
| User-friendly and great for beginners | Advanced accounting features may be limited |
| Mobile app for tenants and landlords | Some users report app glitches |
Is Innago right for you?
Now that we’ve wrapped up our Innago review, it’s time for you to decide if this is the right property management software for you. Based on the information we’ve discussed in this Innago review, consider your number of units, experience level, and automation needs.
The ideal Innago user is a small, DIY landlord who’s just starting with landlord software, but may be open to scaling in the future.
Make sure to assess alternative property management software, like TurboTenant. TurboTenant is a free solution with a full suite of landlord tools, helpful customer service, and digital rental application templates.