In this day and age, property management software exists to help landlords manage rental properties. Whereas landlords once had to live near their rentals or hire a manager, these programs make remote management easy. And one such software is TenantCloud.
While there’s no such thing as the perfect property management software, TenantCloud might be right for you depending on your specific rental management needs. Today, we’ll review TenantCloud’s features, pros, cons, and more, so you can decide for yourself.
What is TenantCloud?
TenantCloud is an all-in-one property management software, made to improve renting for both landlords and tenants alike. The program offers several key features aimed at automation and efficiency, expediting the rental process from start to finish.
Used by more than 1 million landlords and renters, TenantCloud processes more than $1 billion in rent payments every year. So, it shouldn’t come as a surprise to learn that TenantCloud is one of the most popular platforms in the rental management biz.
TenantCloud is engineered to grow with landlords’ rental portfolios, so the company offers multiple price points to accommodate each landlord’s specific property management requirements. We’ll explore those payment options in further depth later in this review.
Reviewing TenantCloud’s Features
To serve both landlords and tenants, TenantCloud’s features address multiple areas of the rental process. Here’s how:
Rental Advertising
To help landlords quickly fill vacant rental units, TenantCloud provides a rental advertising platform where property owners can create listings with photos, videos, and detailed property descriptions. Listings are then syndicated across multiple partner websites, including Rent.com and Redfin.
Tenants, meanwhile, can browse rental listings directly on TenantCloud or on one of the partner sites. When a renter shows interest in a listing, landlords can use TenantCloud to track potential leads and eventually send out rental applications.
It’s worth noting that TenantCloud’s rental advertising feature does not come free. Although you can try out rental advertising through TenantCloud with a 14-day trial, listing a property with TenantCloud’s Advanced Syndication capability will cost you $30 for 30 days.
Rental Applications
Once your property listing gets some traction, you can conduct the entire rental application process on TenantCloud. Doing so provides added convenience for both you and your renters, since they can search for and apply to a new rental all in one place.
TenantCloud allows for unlimited applications per listing, and landlords can also customize rental applications to add questions specific to their property. On average, TenantCloud landlords receive around four applications per listing, reducing property vacancy times.
As part of the application process, TenantCloud landlords can also automate property showings via Tenant Turner, another rental advertising service. Tenant Turner automatically schedules self-guided tours for tenants and sends automatic follow-ups to interested parties.
Tenant Screening
When it comes to tenant screening, accuracy and thoroughness are key. TenantCloud’s software excels in both of these areas: the program checks an applicant’s criminal, credit, and eviction history with 99.9% accuracy, providing detailed and correct information on your next possible tenant.
Beyond simply checking a tenant’s background, TenantCloud also uses Snappt to verify applicants’ financial status and reported income. Snappt even has a filter to detect fraudulent documents, so you don’t end up getting scammed by fake files.
Useful and accurate though TenantCloud’s screening may be, some items (including a county-wide criminal background check) are only available as add-ons. Since tenants are responsible for paying the screening fee, a higher price tag may discourage them from applying to rent.
Maintenance Coordination
TenantCloud’s maintenance coordination feature promises to save landlords up to 20 hours a week by compiling all aspects of maintenance management in one place. Landlords can contact tenants and vendors, track time and materials, and even handle invoicing, all on TenantCloud.
The software automatically updates maintenance requests so you can easily stay on top of your various properties’ needs. This system also enables seamless material and time tracking, giving landlords a look at how much a repair job may cost in advance.
If you don’t already have a maintenance team on hand, TenantCloud can also help you find qualified professionals in your area. Under the maintenance bidding system, TenantCloud provides quotes and reviews from local Service Pros to facilitate the hiring process.
Lease Agreement Generation
When you’ve located a promising tenant and you’re ready to fill that empty rental unit, you can create and sign a new lease agreement through TenantCloud. The company offers 50 state-specific, lawyer-vetted rental agreements to ensure compliance with both local and federal laws.
Within those legal parameters, TenantCloud landlords can also customize their lease agreements to include terms about rent increases, pets, smoking, and more. TenantCloud also suggests specific provisions to include in the lease so you don’t miss any critical details.
Though landlords with the Pro or Business plan can create lease agreements for free, these documents will incur additional costs for landlords with the Starter or Growth plans. Depending on how many lease agreements and rental units you oversee, you may need to upgrade your plan.
Rent Collection
Collecting rent has never been easier than in the age of online payments. Like many rental property management programs, TenantCloud offers online rent collection, convenient for both landlords and tenants. However, collecting rent with TenantCloud comes with a couple of stand-out perks.
To start, TenantCloud automates both ends of the rent collection process. Landlords can take advantage of automatic payment reminders and late fee charges when necessary. Tenants can also put their rent payments on autopay, reducing stress and overdue rent—a win-win for everyone involved.
Additionally, renters can benefit from waived ACH direct deposit fees when they sign up for automatic rent reporting, which reports on-time payments to major credit bureaus. According to TenantCloud, these measures can minimize late payments by up to 90%.
Accounting & Bookkeeping
Accounting is one of the most crucial (yet stressful) parts of life as a landlord. To that end, TenantCloud provides automatic accounting and bookkeeping services that save landlords the hassle of manually tracking cash flow, expenses, rent payments, and more.
By keeping all of your accounting needs in one place, TenantCloud reduces the chance of errors within your financial records. TenantCloud can also easily integrate with QuickBooks Online and allows landlords to link to multiple bank accounts for ease of use.
Some users note that TenantCloud’s accounting is on the basic side, and you may need a higher membership tier for the best features. However, according to TenantCloud, landlords have reported saving between $400 to $1,000 a year with their accounting software, so upgrading could add significant value.
Mobile App/Compatibility
Landlords and tenants can use the TenantCloud mobile app to safely and securely access the same features as the desktop program. The app is available for both iPhone and Android users and currently has a rating of more than 4.5 stars on both app stores.
The TenantCloud app features a highly intuitive interface, so you don’t have to spend hours figuring out a new program. With that said, some users have reported slightly less functionality compared to the desktop program, including slower payment processing and limited customer support.
Considering that the mobile app still allows landlords and tenants to do everything from communicating to paying and accepting rent, all on the go, the tradeoff may be worthwhile for some. Others may prefer to use TenantCloud solely as a desktop platform.
TenantCloud Pricing
As mentioned above, TenantCloud’s pricing varies across different tiers. Each option has its own pros and cons, which you can weigh against one another:
Starter: $16.50/month
- Accept online rent payments
- Handle rental listings and applications
- Manage maintenance requests
Growth: $32.10/month
- Improved financial reporting
- Move-in and move-out inspections
- Use of a property message board
Pro: $55/month
- Generate tax reports
- Reconcile possible errors with your bank statements
- Use of a separate owner portal
Business: Custom pricing, starts at $100/month
- Manage a team
- Manage tasks and additional tools
- Ability to customize the user interface
Naturally, these costs can add up quite a bit for landlords, particularly since there’s no free option. However, it’s worth comparing TenantCloud’s costs to other property management software, like:
- TurboTenant: Starts free
- Buildium: Starts at $58/month
- Doorloop: Starts at $69/month
- AppFolio: Varies by portfolio size, custom quote required
- Yardi: Varies by portfolio size, custom quote required
Pricing for Premium Add-On Features
In addition to TenantCloud’s pricing tiers, some additional features are only available as add-ons to other plans, like:
- Advanced syndication: $30 for 30 days
- Tenant Turner integration: $30 per rental listing
- Automatic monthly rent reporting: $4.95 per month
Landlords may also have to pay extra for other add-ons not mentioned during signup, a typical user complaint about TenantCloud.
Who TenantCloud is for
Though TenantCloud provides a scalable software made for landlords with various portfolio sizes, some will get more out of the program, including:
- Independent landlords
- Landlords with up to several hundred rental units
- Small or medium property management companies
- Real estate investors
TenantCloud is ideal for simplifying day-to-day administrative tasks and making decisions for the future of your rental business. However, to offset the costs of operating rentals on a TenantCloud account, you’ll need to see reliable cash flow from your properties.
Who TenantCloud isn’t for
Despite its many features, TenantCloud isn’t right for everyone. You might want to use a different program if you fall into one of these categories:
- Small-scale landlords
- Landlords who need extensive customization options
- Landlords with tenants who aren’t tech savvy
- Landlords with extensive customer support needs
Landlords who require customization capabilities or significant customer service assistance may find TenantCloud to be limited in these regards. Plus, some have reported that the tenant portal is difficult to access, which could lead to frustrated renters.
Is TenantCloud for you?
A one-size-fits-all property management program is all but impossible to come by. But TenantCloud does serve a variety of potential uses to benefit both tenants and landlords, especially if you intend to grow your rental portfolio in the future.
Granted, some of TenantCloud’s features may be more useful to you than others. While TenantCloud’s membership doesn’t come free, you can still save a decent chunk of money on property management costs, particularly if you’re a DIY-focused landlord.
Interested in giving TenantCloud a try? Carefully review their membership offerings so you can decide which one will be the right fit for you and your rental portfolio. Whether you have 20 rental units or 200, a TenantCloud account can help.
FAQs: 2025 TenantCloud Review
Is TenantCloud legit?
Yes, TenantCloud is a legitimate rental property management software company founded in 2014. Used by more than 1 million landlords and tenants, TenantCloud provides a variety of services, including online rent collection, tenant screening, rental advertising, and more.
Does TenantCloud do a hard credit check?
Yes, during the tenant screening process, TenantCloud will run a hard credit check on rental applicants. This credit check generates a detailed credit report for landlords, with information on the tenant’s credit score, credit history, and existing debts.
Does TenantCloud have a free version?
No, TenantCloud does not offer a free membership, though landlords can sign up for a 14-day free trial to test TenantCloud’s features. Otherwise, landlords must pick from one of four monthly paid membership options: Starter, Growth, Pro, and Business.